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At Liberty Legion Outfitters, our products are made to order through print-on-demand manufacturing. This means each item is individually produced after you place your order rather than being pulled from pre-existing inventory.
Because our products are made specifically for each order, we do not accept returns or exchanges for incorrect sizes, colors, styles, or buyer's remorse. Please carefully review your order, including the size and color selected, before completing your purchase.
That said, we want you to receive a quality product that you are proud to wear. If your order arrives damaged, defective, or has a manufacturing or printing error, we will work with you to make it right.
Damaged, Defective, or Incorrect Products
If you receive an item that is:
- Damaged during shipping
- Defective
- Printed incorrectly
- Missing the intended design
- Significantly different from the product you ordered
- Otherwise affected by a manufacturing error
please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the product and packaging when relevant
Depending on the circumstances, we may provide a replacement at no additional cost or a full refund to your original payment method.
You will not be required to return a damaged or defective item unless we specifically instruct you to do so.
Size & Color Selection
Because every product is made specifically for the individual order, we cannot accept returns or provide exchanges simply because:
- You ordered the wrong size
- You selected the wrong color
- You selected the wrong style
- You changed your mind
- The item does not fit as expected
We strongly encourage you to review the available size charts before ordering. If you are unsure about sizing, please contact us before placing your order and we will be happy to help you select the appropriate size.
Print & Product Variations
Print-on-demand manufacturing can result in minor variations between individual products. Slight differences in:
- Print placement
- Print size
- Color appearance
- Garment positioning
- Garment dimensions
may occur during the manufacturing process and do not necessarily constitute a manufacturing defect.
Additionally, colors displayed on a computer, phone, or tablet screen may vary slightly from the actual product due to differences in screen settings and display technology.
Minor variations that fall within normal manufacturing tolerances are not considered defects.
Lost or Undelivered Packages
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
If tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also wish to contact the carrier directly to initiate a delivery investigation.
If a package is returned to us or our fulfillment provider because of an incorrect or incomplete shipping address provided at checkout, additional shipping charges may apply to have the order shipped again.
Incorrect Shipping Address
Please carefully review your shipping information before submitting your order.
If you contact us before your order enters production, we may be able to correct an incorrect shipping address. Once an order has entered production or shipped, we may be unable to make changes.
Liberty Legion Outfitters is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Order Cancellations
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to cancel or modify an order, contact us as soon as possible. We will make every reasonable effort to accommodate your request, but we cannot guarantee that an order can be canceled or modified once production has begun.
Refunds
When a refund is approved, it will generally be issued to the original payment method used to place the order.
Once we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
How to Contact Us
If you have received a damaged, defective, or incorrect item, please contact us within 30 days of delivery by emailing:
support@libertylegionoutfitters.com
Please include your order number, a description of the issue, and clear photographs showing the problem. Including photographs of the product and packaging when relevant will help us evaluate your claim and resolve the issue as quickly as possible.
For questions regarding sizing, orders, cancellations, shipping addresses, or other concerns, you may also contact us at support@libertylegionoutfitters.com. We are always happy to help whenever we can.
We stand behind the quality of our products and want you to have a great experience with Liberty Legion Outfitters. If something goes wrong with your order, please give us the opportunity to make it right.
Liberty Legion Outfitters reserves the right to evaluate each claim individually and determine the appropriate resolution based on the circumstances of the order and the nature of the issue.